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Freshdesk

A help desk from Freshworks with ticketing, a help centre and built-in AI.

Help Desk SoftwareFree trial, no free planLast checked 16 Oct 2026
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By napstrIQ Editorial Team · Facts checked against the company's public pages on 16 Oct 2026 · How we research

Quick answer: Freshdesk is a good-value help desk with built-in AI and room to grow. Confirm monthly prices before you decide.
Free planNo
Paid from$19 /agent/mo (billed yearly)
Company sizeSmall teams to large organisations
Founded2010

What Freshdesk does

Freshdesk is a help desk from Freshworks. It turns customer emails and messages into tickets, adds a help centre where customers can look up answers, and includes an AI agent called Freddy.

There are three plans, Growth, Pro and Enterprise. Each includes the first 500 AI agent sessions free, once per account.

Prices are per agent per month and the page shows yearly prices only.

Setup and learning curve

A team can connect email and start in a day. Routing, SLAs and AI set-up usually take a week or two.

Freshdesk pricing

Growth

$19/agent/mo billed yearly
  • Ticketing and shared inbox
  • Customer portal and knowledge base
  • Analytics and reporting
  • 500 free Freddy AI sessions
Popular

Pro

$55/agent/mo billed yearly
  • Everything in Growth
  • Multilingual help desk
  • Custom dashboards and intelligent routing
  • Multiple SLA policies

Enterprise

$89/agent/mo billed yearly
  • Everything in Pro
  • Freddy AI Insights and skill-based routing
  • Sandbox and audit logs
  • IP allow-lists

Prices are per agent per month billed yearly. The page has a toggle for monthly billing but did not show monthly prices.

The page's short description says plans start at $15, but the Growth plan shows $19.

The 14-day trial gives access to the Enterprise plan. The account is suspended if you do not choose a paid plan.

Each plan includes the first 500 Freddy AI Agent sessions free, once per account.

Currency: Prices are in USD. The page shows the yearly price only. Monthly prices were not shown.

Source: Freshdesk pricing page (Vendor page), checked 16 Oct 2026.

Is there a free plan?

No No. The page lists no free plan. It offers a 14-day trial on Enterprise.

If you need a free help desk, look at tools that list a free plan.

Key features

Ticketing and shared inboxEvery customer message gets an owner.
Help centreA customer portal and knowledge base.
Freddy AI AgentAI that answers common questions, with 500 sessions included.
RoutingIntelligent routing on Pro and skill-based routing on Enterprise.
SLA policiesMultiple SLA policies on Pro.
DashboardsOut-of-the-box analytics and custom dashboards on Pro.
Threads and tasksWork with teammates on a ticket.
SecurityRoles, permissions, audit logs and IP allow-lists on higher plans.

Freshdesk integrations

Freshdesk connects to common business tools and to other Freshworks products. We did not count the total number of integrations.

Not counted on the pricing page. Commonly used:

SlackJiraSalesforceShopifyMicrosoft Teams

Who is Freshdesk best for?

Best for

Growing teams that want a full help desk with AI help and a clear path from basic to advanced

Company size

Small teams to large organisations

Common industries

Software, retail, education, services, growing support teams

Choose Freshdesk if…

  • You want an affordable full help desk
  • You want AI included to start
  • You expect to grow and add features

Look elsewhere if…

  • You need a free plan
  • You want monthly prices shown clearly
  • You want a very simple email-style inbox

Freshdesk pros and limitations

Pros

  • Clear three-plan ladder
  • Built-in AI agent with free sessions
  • Strong value at the entry price
  • Help centre included
  • Backed by a large company

Limitations

  • No free plan
  • Monthly prices not shown
  • Best routing and SLA tools need Pro
  • AI use beyond 500 sessions costs extra
  • Trial runs on the top plan, so features differ afterwards

How teams use Freshdesk

Answer customers by emailShare one inbox across the team.
Let customers self-servePublish a help centre with answers.
Add AI helpLet the AI agent handle common questions.
Route by skillSend tickets to the right agent on Enterprise.
Track response timesUse SLAs and dashboards on Pro.

Pricing comparison: Freshdesk and similar tools

ToolFree planPaid fromTrialPrice source
FreshdeskNo$19 /agent/mo (billed yearly)YesCompany page

Prices show in your local currency where a company lists them. Tools without a local price stay in USD, so do not compare those rows number for number.

Entry prices are for the cheapest paid plan and use each company's own billing basis (annual or monthly, local currency), so compare them as a guide, not a quote.

Freshdesk user reviews

No reviews yet.

We only publish reviews from signed-in users with a real profile. We never write or buy reviews. If you use Freshdesk, be the first to share how it works for you.

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Freshdesk FAQ

Is Freshdesk free?

No. The pricing page lists no free plan. There is a 14-day trial on the Enterprise plan.

How much does Freshdesk cost?

On our check date, billed yearly, Growth was $19 per agent a month, Pro $55 and Enterprise $89. Monthly prices were not shown.

Does Freshdesk have AI?

Yes. Each plan includes the first 500 Freddy AI Agent sessions free, once per account.

Is Freshdesk good for small business?

Yes. Growth is priced for small teams.

Freshdesk or Zendesk?

Freshdesk is cheaper at entry and includes AI sessions. Zendesk is bigger, with more channels and add-ons.

Last updated: 16 Oct 2026. Spotted a mistake? See how we handle corrections.