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LiveAgent

A help desk with live chat, phone and tickets, and a long free trial.

Help Desk SoftwareFree trial, no free planLast checked 16 Oct 2026
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By napstrIQ Editorial Team · Facts checked against the company's public pages on 16 Oct 2026 · How we research

Quick answer: LiveAgent is a low-cost help desk with chat and phone and a long trial. It is a good fit for small and mid-size teams.
Free planNo
Paid from$15 /agent/mo (billed yearly)
Company sizeSmall to mid-size support teams
Founded2004 (QualityUnit)

What LiveAgent does

LiveAgent is a help desk. It brings customer emails, live chat, calls and social messages into one place so a team can answer them together.

It is known for its low prices and a long 30-day free trial. Four plans grow from basic ticketing to call centre features and social channels.

Prices are per agent per month, and paying yearly saves money on every plan.

Setup and learning curve

A basic setup with email and chat can run in a day. Phone menus and automation take longer.

LiveAgent pricing

Small business

$15/agent/mo billed yearly ($19 monthly)
  • AI agents and ticketing
  • Live chat and knowledge base
  • Customer portal and contact forms
  • Automation rules
Popular

Medium business

$29/agent/mo billed yearly ($35 monthly)
  • Everything in Small
  • Call centre and IVR
  • SLAs, reports and agent ratings
  • SSO and custom roles

Large business

$49/agent/mo billed yearly ($59 monthly)
  • Everything in Medium
  • Time tracking and audit log
  • Facebook, Instagram, X, WhatsApp and more

Enterprise

$69/agent/mo billed yearly ($85 monthly)
  • Everything in Large
  • Dedicated account manager
  • Priority support and branding removal

Prices are per agent per month. The yearly price is lower than the monthly price on every plan.

The 30-day trial needs no credit card.

Social channels and time tracking start on the Large business plan.

Currency: Prices are shown with a $ sign. The page does not name the currency, so we treat them as USD.

Source: LiveAgent pricing page (Vendor page), checked 16 Oct 2026.

Is there a free plan?

No No. LiveAgent has no permanent free plan, but it offers a 30-day free trial with no card.

If you need a free help desk, look at tools that list a free plan.

Key features

TicketingTurn every customer message into a ticket.
Live chatTalk to website visitors in real time.
Call centre and IVRTake calls with a phone menu on Medium and above.
Knowledge base and portalLet customers find answers and track requests.
Automation rulesSort and answer messages automatically.
SLAs and reportsSet response targets and track results on Medium and above.
Social channelsHandle social messages on Large and above.
AI agentsAI help listed on every plan.

LiveAgent integrations

The pricing page names social channels such as Facebook, Instagram, X, Viber, Telegram and WhatsApp on the Large plan. We did not count other integrations.

Includes social channels on higher plans. Commonly used:

FacebookInstagramWhatsAppTelegramViber

Who is LiveAgent best for?

Best for

Small and mid-size teams that want tickets, live chat and phone in one affordable tool

Company size

Small to mid-size support teams

Common industries

Online shops, software, services, agencies, small support teams

Choose LiveAgent if…

  • You want a low price per agent
  • You want chat, tickets and phone together
  • You want a long free trial

Look elsewhere if…

  • You need a free plan
  • You want the biggest app marketplace
  • You need a very simple email-style inbox

LiveAgent pros and limitations

Pros

  • Low per-agent prices
  • 30-day trial with no card
  • Live chat, tickets and phone in one tool
  • Four clear plans
  • Saves money on yearly billing

Limitations

  • No free plan
  • Social channels only on Large and above
  • Less known than the biggest help desks
  • Call centre features start on Medium
  • Per-agent pricing adds up for big teams

How teams use LiveAgent

Answer from one inboxHandle email, chat and social messages together.
Take support callsUse the call centre and phone menu.
Set response targetsUse SLAs to keep replies on time.
Offer self-servicePublish a knowledge base and portal.
Track agent qualityUse ratings and reports.

LiveAgent alternatives

Freshdesk logo
Freshdesk

A help desk from Freshworks with ticketing, a help centre and built-in AI. Best for: growing teams that want a full help desk with AI help and a clear path from basic to advanced.

See Freshdesk details →

Pricing comparison: LiveAgent and similar tools

ToolFree planPaid fromTrialPrice source
LiveAgentNo$15 /agent/mo (billed yearly)YesCompany page
FreshdeskNo$19 /agent/mo (billed yearly)YesCompany page

Prices show in your local currency where a company lists them. Tools without a local price stay in USD, so do not compare those rows number for number.

Entry prices are for the cheapest paid plan and use each company's own billing basis (annual or monthly, local currency), so compare them as a guide, not a quote.

LiveAgent user reviews

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We only publish reviews from signed-in users with a real profile. We never write or buy reviews. If you use LiveAgent, be the first to share how it works for you.

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LiveAgent FAQ

Is LiveAgent free?

No. There is no permanent free plan, but there is a 30-day free trial with no card.

How much does LiveAgent cost?

On our check date, billed yearly, Small business was $15 per agent a month, Medium $29, Large $49 and Enterprise $69. Monthly billing costs $19, $35, $59 and $85.

Does LiveAgent have live chat?

Yes. Live chat is on every plan.

Is LiveAgent good for small business?

Yes. Its prices and trial suit small teams.

LiveAgent or Freshdesk?

LiveAgent is cheaper per agent and includes chat and phone. Freshdesk has a larger company behind it and AI sessions included.

Last updated: 16 Oct 2026. Spotted a mistake? See how we handle corrections.