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Dynamics 365 Sales

Microsoft's sales CRM, built to sit alongside Outlook, Teams and LinkedIn.

CRM SoftwareFree trial, no free planLast checked 5 Oct 2026
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By napstrIQ Editorial Team · Facts checked against the company's public pages on 5 Oct 2026 · How we research

Quick answer: Dynamics 365 Sales is a serious CRM for companies that already run on Microsoft. Skip it if you are small, want a free plan or do not use Microsoft tools.
Free planNo
Paid from$65 /user/mo (billed yearly)
Company sizeMid-size and large companies
Founded2016 (Dynamics 365 brand)

What Dynamics 365 Sales does

Dynamics 365 Sales is Microsoft's CRM for sales teams. It tracks leads, deals and customer contacts like any CRM, but its real pull is that it connects directly to Outlook, Teams and the rest of Microsoft 365.

If your company already runs on Microsoft, that matters. A rep can see the deal record beside an email, prepare for a meeting in Teams, and look up a buyer on LinkedIn without hopping between logins.

It is a bigger system than a small-business CRM. There is no free plan, there are three paid editions, and the more advanced editions add Copilot, Microsoft's AI assistant, for things like deal summaries and meeting prep.

Setup and learning curve

A basic setup on Professional can be done in days. Enterprise and Premium rollouts with custom rules and data migration usually take weeks and often involve an admin or Microsoft partner.

Dynamics 365 Sales pricing

Professional

$65/user/mo (billed yearly)
  • Core sales automation and reporting
  • Microsoft 365 connection
  • Mobile app and dashboards
Popular

Enterprise

$105/user/mo (billed yearly)
  • Everything in Professional
  • Advanced automation and customisation
  • Copilot in Dynamics, Outlook and Teams

Premium

$150/user/mo (billed yearly)
  • Everything in Enterprise
  • 1,000 Copilot Credits per user each month
  • Sales insights and recommendations

Relationship Sales

Ask Microsoft
  • Enterprise plus LinkedIn Sales Navigator
  • 10-seat minimum

All three standard editions are priced per user per month and billed yearly, so you commit for a year at a time.

Relationship Sales has no public price and needs at least 10 seats. It is Enterprise bundled with LinkedIn Sales Navigator.

The licence is only part of the cost. Plan for setup, data migration and often a Microsoft partner, especially on Enterprise and Premium.

Currency: Prices are shown in USD as listed on the company's US pricing page. We have not checked local-currency prices yet.

Source: Dynamics 365 Sales pricing page (Vendor page), checked 5 Oct 2026.

Is there a free plan?

No There is no permanent free plan. Microsoft offers a free trial so you can try the system before you buy.

If you need a free CRM, this is the wrong place to look. HubSpot and Capsule both list free plans.

Key features

Pipeline and opportunity trackingSee every deal, its stage and the next step in one view.
Outlook and Teams connectionWork from the email or meeting without leaving Microsoft's own apps.
Copilot assistanceSummaries of deals, drafted emails and call summaries on the higher editions.
AI sales agentsAgents that research opportunities and qualify leads. Some are still marked preview.
Sales forecastingPredict revenue from the deals in your pipeline.
Lead research and qualificationPrioritise leads and enrich records with outside data.
Custom apps and workflowsBuild your own screens and rules through Microsoft's Power Platform and Copilot Studio.
Mobile appUpdate deals and tasks from a phone.

Dynamics 365 Sales integrations

The main selling point is the Microsoft stack: Outlook, Teams and Microsoft 365 work with it directly, and LinkedIn is linked in. Beyond Microsoft's own products, you would connect other tools through Microsoft's Power Platform or a partner.

Microsoft 365, Teams, Outlook and LinkedIn built in. Commonly used:

OutlookMicrosoft TeamsMicrosoft 365LinkedInCopilot Studio

Who is Dynamics 365 Sales best for?

Best for

Companies already on Microsoft 365 that want their CRM inside the tools staff use all day

Company size

Mid-size and large companies

Common industries

Manufacturing, financial services, professional services, large sales teams

Choose Dynamics 365 Sales if…

  • Your company already lives in Microsoft 365
  • You have a long or complex sales process
  • You have an admin or partner who can set it up

Look elsewhere if…

  • You need a free plan or a very low price
  • You are a small team that wants to start this afternoon
  • You do not use Microsoft tools

Dynamics 365 Sales pros and limitations

Pros

  • Works directly inside Outlook and Teams
  • Three clear editions, so you can start smaller and move up
  • Strong customisation for complex sales processes
  • AI help is built in on the higher editions
  • Backed by a company that will not disappear

Limitations

  • No free plan
  • Yearly billing means a year's commitment
  • Too heavy for a team of two or three
  • Setup often needs a specialist
  • The best AI features sit on the dearer editions

How teams use Dynamics 365 Sales

Run a sales team on Microsoft 365Keep deals, emails and meetings in the tools your staff already use.
Manage a long, multi-step saleTrack stages, owners and next actions on deals that take months.
Forecast revenueGive managers a view of what is likely to close.
Prepare for customer meetingsPull together notes and recent activity before a call.
Build a custom sales processShape screens and rules around how your team actually sells.

Dynamics 365 Sales alternatives

Salesforce CRM logo
Salesforce CRM

The most customisable CRM, built for complex sales and large teams. Best for: mid-size and large companies with complex sales processes.

See Salesforce CRM details →
HubSpot logo
HubSpot

All-in-one CRM with marketing, sales and support tools in one place. Best for: growing teams that want marketing, sales and support on one customer record.

See HubSpot details →
Zoho CRM logo
Zoho CRM

A feature-rich, lower-cost CRM with a free plan for up to three users. Best for: budget-conscious teams that want many features for the price.

See Zoho CRM details →
Pipedrive logo
Pipedrive

A simple, visual sales CRM built around the deal pipeline. Best for: sales-focused teams that want a simple visual pipeline.

See Pipedrive details →

See all Dynamics 365 Sales alternatives compared

Pricing comparison: Dynamics 365 Sales and similar CRMs

ToolFree planPaid fromTrialPrice source
HubSpotYes$20 /seat/moYesCompany page
Salesforce CRMYes$25 /user/moYesCompany page
Zoho CRMYes$14 /user/mo (annual)YesCompany page (₹); USD to re-check
PipedriveNo$14 /user/mo (annual)YesThird-party, re-check
FreshsalesNot shown on pricing page$9 /user/mo (annual)YesCompany page
Dynamics 365 SalesNo$65 /user/mo (billed yearly)YesCompany page

Prices show in your local currency where a company lists them. Tools without a local price stay in USD, so do not compare those rows number for number.

Entry prices are for the cheapest paid plan and use each company's own billing basis (annual or monthly, local currency), so compare them as a guide, not a quote.

Dynamics 365 Sales user reviews

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Dynamics 365 Sales FAQ

15 questions. Scroll inside the box to see them all.

Is Dynamics 365 Sales free?

No. There is no permanent free plan. Microsoft offers a free trial of the product so you can test it first.

How much does Dynamics 365 Sales cost?

On our check date Professional was $65 per user per month, Enterprise $105 and Premium $150, all billed yearly. Relationship Sales has no public price and needs at least 10 seats.

Is Dynamics 365 Sales good for small business?

It can work, but it is built for mid-size and larger teams. A very small team will usually find a simpler CRM quicker and cheaper to run.

Dynamics 365 Sales or Salesforce?

Dynamics fits companies that already use Microsoft 365 and want CRM inside Outlook and Teams. Salesforce has a larger app marketplace and a longer track record as a stand-alone CRM.

Does Dynamics 365 Sales work with Outlook?

Yes. Connection to Outlook, Teams and Microsoft 365 is the main reason companies choose it.

What is Dynamics 365 Sales?

It is Microsoft's CRM for sales teams. You keep leads, deals and customer contacts in it, and it connects to Outlook, Teams and the rest of Microsoft 365.

Who makes Dynamics 365 Sales?

Microsoft, which is based in Redmond, Washington. The Dynamics 365 name started in 2016.

What is the difference between Professional, Enterprise and Premium?

Professional covers core sales automation and reporting. Enterprise adds deeper automation and customisation plus Copilot in Dynamics, Outlook and Teams. Premium adds 1,000 Copilot Credits per user each month and sales insights.

Does Dynamics 365 Sales have AI features?

Yes. Microsoft lists Copilot and AI agents that research opportunities and qualify leads. Some of these were still marked as preview on our check date.

Does Dynamics 365 Sales have a mobile app?

Yes. Microsoft lists a mobile app on its Professional edition and above.

Is there a minimum number of users?

Relationship Sales needs at least 10 seats. We did not see a minimum on the three standard editions.

What are the best alternatives to Dynamics 365 Sales?

Salesforce suits large teams with complex processes. HubSpot is easier to start with and has a free plan. Zoho CRM and Pipedrive cost less. See our Dynamics 365 Sales alternatives page for the full comparison.

Is Dynamics 365 Sales part of a bigger product?

Yes. It is the sales part of Microsoft's Dynamics 365 family, which started in 2016. You can buy it on its own.

Can I get LinkedIn Sales Navigator with Dynamics 365 Sales?

Yes, through Microsoft Relationship Sales. It bundles Dynamics 365 Sales Enterprise with LinkedIn Sales Navigator and needs at least 10 seats.

Which AI agents does Dynamics 365 Sales list?

Microsoft lists a Sales Opportunity Agent, a Sales Qualification Agent, a Sales Close Agent (in preview) and a Sales Research Agent. You can also build your own in Copilot Studio.

Last updated: 6 Oct 2026. Spotted a mistake? See how we handle corrections.